To ensure safe and responsible gaming, MPL Poker requires all users to complete a KYC (Know Your Customer) verification process. This not only safeguards players but also complies with legal and financial regulations. Completing your KYC is crucial if you want to withdraw winnings or enjoy full account functionality on MPL Poker.
This step-by-step guide explains everything you need to know about the KYC process, from required documents to common troubleshooting tips.
Why KYC Verification Is Important on MPL Poker
KYC verification is mandatory for several key reasons:
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Preventing fraud and identity theft
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Ensuring players are of legal age
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Enabling secure withdrawals
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Complying with national financial regulations
Without KYC approval, your account might be restricted from cash transactions or access to specific games.
Documents Required for KYC
To complete your KYC on MPL Poker, you’ll need to submit the following:
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Government-issued Photo ID (such as Aadhaar Card, PAN Card, Voter ID, or Passport)
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Address Proof (like a utility bill, bank statement, or Aadhaar Card with address)
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Selfie Verification (in some cases, a live selfie is required)
Make sure all documents are clear, unedited, and not expired.
How to Start the KYC Process on MPL Poker
Follow these steps to initiate and complete your KYC verification:
Step 1: Log In to Your Account
Open the MPL app and log in with your mobile number or linked credentials. Make sure your app is updated to the latest version.
Step 2: Navigate to the KYC Section
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Go to the “Profile” section from the main menu.
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Tap on “KYC Verification” or “Verify Now”.
Step 3: Upload Your Documents
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Choose the type of document to upload for ID and address proof.
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Capture or upload a clear photo of the document.
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Ensure that all details (name, DOB, address, document number) are readable.
Step 4: Submit and Wait for Verification
After submitting your documents:
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You will see a “Verification in Progress” message.
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Verification usually takes 24–48 hours.
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You’ll receive a confirmation notification once approved.
Common Issues and How to Fix Them
Some users face KYC rejections due to common mistakes. Here’s how to avoid them:
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Blurry images: Use good lighting and stable hands when taking photos.
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Mismatched details: Make sure your MPL profile name matches your ID.
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Expired documents: Ensure the documents are current and valid.
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Incomplete uploads: Upload both front and back sides if required.
If your KYC is rejected, the app will usually provide a reason. You can then re-submit corrected documents.
FAQ
1. Can I play games on MPL Poker without completing KYC?
Yes, you can play games without KYC. However, you cannot withdraw real cash winnings until your KYC is fully verified.
2. How do I know if my KYC has been approved?
You’ll receive an in-app notification and/or SMS confirmation once your KYC has been approved. The profile section will also show a verified badge.
3. What should I do if my KYC is rejected multiple times?
Double-check that your documents are valid, unedited, and clearly visible. If you’re still facing issues, contact MPL Poker customer support for personalized assistance.
